We kindly require at least 24 hours’ notice to cancel or reschedule an appointment. This allows us to respect our providers’ time and offer availability to other clients.
If you are unable to attend your scheduled appointment, you are welcome to send another guest in your place to avoid a cancellation or rescheduling fee, provided the guest is able to receive the same service, duration, and price originally booked.
Service downgrades (for example, changing from a 90-minute service to a 60-minute service) are considered a change to the original booking. Downgrades requested with less than 24 hours’ notice will be charged at the originally booked service price.
Cancellations, rescheduling, or downgrades made with less than 24 hours’ notice are subject to a 50% charge of the scheduled service. All no-call, no-show appointments are charged 100% of the service fee.
Please arrive on time for your scheduled appointment. Late arrivals may result in a shortened service in order to remain on schedule for the next guest.
The full service fee still applies, regardless of shortened service time due to late arrival.
Appointments that are missed without notice, or where the client fails to call or arrive, are considered no-call, no-shows and will be charged 100% of the scheduled service fee.
No-call, no-show appointments may also result in restricted future booking privileges.
At this time, no deposit is required to book an appointment. However, a valid credit card is required to hold all appointments.
Clients who prefer not to keep a credit card on file are welcome to visit the spa in person prior to their appointment to pay for their session in full.
Appointments may be booked up to 90 days in advance through our online booking system.
Same-day appointments are not available online. If you are seeking a same-day appointment, please contact us directly.
Same-day bookings are considered a convenience accommodation, are subject to availability, and may include an additional same-day booking fee. Availability is not guaranteed.
Appointments may be modified or canceled using the link provided in your confirmation email. Changes must be made at least 24 hours in advance to avoid applicable fees.
For assistance, you may also contact the spa directly during business hours.
A valid credit card is required to reserve all appointments. Our providers schedule their time exclusively for you, and a card on file allows us to enforce our cancellation and no-show policies fairly and consistently.
Requiring a card on file helps reduce last-minute cancellations and ensures availability for all clients.
Your card is not charged at the time of booking.
Payment is collected in person at the time of service, unless otherwise stated. The card on file will only be charged in the event of:
By booking an appointment, you authorize us to charge the card on file in accordance with our Terms & Conditions.
If a card on file cannot be successfully charged, an invoice will be issued for the outstanding balance.
Failure to resolve the balance may result in:
We reserve the right to require prepayment for future appointments if prior charges are declined.
Yes. Card information is stored securely through our PCI-compliant booking and payment system. We do not store or have direct access to full card numbers.
Yes. Complimentary on-site parking is available, with spaces located directly in front of our building for client convenience. We reserve the front parking spaces exclusively for our clients.
Our entrance is easily accessible, with no stairs required to enter the building. If you have specific accessibility needs or questions prior to your visit, please feel free to contact us in advance.
In the event of severe weather or an emergency that impacts our ability to safely operate, we reserve the right to delay, modify, or cancel appointments as necessary.
Client and staff safety is our top priority. Any changes due to weather or emergencies will be handled on a case-by-case basis.
Our standard cancellation policy remains in effect during inclement weather. However, we understand that severe conditions may arise and will review weather-related circumstances at our discretion.
If unsafe travel conditions exist, we encourage clients to contact us as soon as possible so we may discuss available options.
If we need to close or modify hours due to weather or emergency conditions, clients will be notified via email and/or text message using the contact information on file.
Please ensure your contact details are accurate to receive timely updates.
Please inform us of any medical conditions, pregnancy, recent surgeries, injuries, or health concerns prior to your appointment. Certain services may need to be modified or may not be appropriate based on individual circumstances.
It is the client’s responsibility to disclose relevant health information so we can provide services safely.
Yes. Clients must disclose all medications, allergies, injuries, or sensitivities that may affect their service. Failure to disclose relevant information may limit our ability to safely provide treatment.
Yes. We reserve the right to modify or refuse any service if, in our professional judgment, providing the service would be unsafe, inappropriate, or outside the scope of practice.
Refusal or modification of a service does not automatically waive applicable fees.
We maintain a zero-tolerance policy for inappropriate behavior, comments, or innuendo of any kind.
Any inappropriate conduct will result in immediate termination of the service, the appointment being charged in full, and possible removal from future booking. Authorities may be contacted if necessary.
Clients who arrive under the influence of drugs or alcohol may be refused service for safety reasons.
If a service is refused due to intoxication, the appointment will be charged in full in accordance with our policies.
Yes. We adhere to strict sanitation, hygiene, and industry standards to ensure a clean and safe environment for all clients and providers.
For the safety, comfort, and relaxation of all guests, children and additional guests are not permitted in the spa unless they are receiving a scheduled service.
No. Only the client receiving the service and the service provider are permitted in treatment rooms, unless otherwise required for a minor receiving a service.
Yes, select services may be available for minors. Availability varies by service and provider.
All minor appointments must be scheduled in advance and are subject to additional requirements.
Yes. Written parental or legal guardian consent is required for all minor services. A parent or legal guardian must be present at check-in and may be required to remain on site for the duration of the appointment, depending on the service.
The minimum age for services varies by treatment type. Please contact us directly for age requirements related to specific services.
Yes. Gift certificates are available for purchase and are issued in dollar amounts, not specific services. This allows the recipient flexibility in choosing how to use their gift.
Yes. Gift certificates expire one (1) year from the date of purchase. The expiration date is clearly noted at the time of purchase.
We encourage recipients to schedule their appointment well in advance to ensure availability prior to expiration.
Gift certificates are non-refundable and may not be redeemed for cash.
Gift certificates may be applied toward:
Gift certificates may not be used toward gratuities. Our booking and payment system does not separate gratuities from service payments, and allowing gift certificates to be applied to tips would result in service providers not receiving their gratuity in full.
Gratuities are always optional and may be provided separately at the client’s discretion.
We do our best to assist with locating lost gift certificates; however, replacement is not guaranteed.
To search for a lost gift certificate, we require the following information:
Without this information, we may be unable to locate or verify the certificate. Gift certificates should be treated as cash and stored securely.
Yes. We can provide receipts for services that may be eligible for HSA or FSA reimbursement. Please note that eligibility is determined by your plan administrator, not by our spa. We do not guarantee reimbursement approval.
Receipts are best requested at the time of service or shortly thereafter. Clients are encouraged to retain their receipts for personal records and reimbursement purposes.
Yes. The two most recent receipts may be provided at no charge upon request.
Requests for older, bulk, or historical receipts are subject to an administrative retrieval fee, as these requests require additional time and record review. Fees and turnaround times may vary depending on the scope of the request.
No. We do not submit claims to insurance providers and do not bill insurance directly. All services are the responsibility of the client at the time of service.
Yes. Itemized receipts can be provided upon request and will reflect the services rendered and amounts paid.
Yes. We reserve the right to refuse or discontinue service to any individual at any time, for any reason, in order to maintain a safe, respectful, and professional environment for our clients and staff.
Gratuities are not included in service pricing unless otherwise stated. Tips are always appreciated but never required and may be given at the client’s discretion.
While not required, cash gratuities are kindly preferred, as they go directly to your service provider.
Yes. Policies, pricing, and services are subject to change at any time without prior notice. The most current policies will always be available on our website.
For general questions, please contact us directly using the contact information provided on our website. For appointment-related inquiries, we recommend using the links included in your confirmation email whenever possible.
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